Terms of use
Table of contents
Introduction
Welcome to EcoFrost HVAC! These terms and conditions outline the rules and regulations for the use of EcoFrost HVAC's website, located at ecofrosthvac.co.uk.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use EcoFrost HVAC if you do not agree to take all of the terms and conditions stated on this page.
EcoFrost HVAC specializes in commercial HVAC and refrigeration solutions across the UK, Qatar, and India. The following terminology applies to these Terms and Conditions: "Company", "we", "our" and "us", refers to EcoFrost HVAC. "Customer", "you" and "your" refers to you, the person accessing this website and purchasing our services.
Scope of Application
These terms and conditions apply to all interactions with EcoFrost HVAC, including:
- Website usage and online inquiries
- Quotation requests and service consultations
- Equipment purchases and service agreements
- Installation and maintenance contracts
- Emergency service calls and technical support
- Warranty claims and after-sales service
General Terms & Conditions
Scope of Services
EcoFrost HVAC provides commercial HVAC and refrigeration equipment, installation services, maintenance, and 24/7 emergency support. All services are subject to these terms and conditions.
Quotations and Orders
- All quotations are valid for 30 days unless otherwise specified
- No binding contract exists until an order is accepted by EcoFrost HVAC
- Prices are subject to revision for errors and omissions
- All orders are subject to credit approval
Pricing and Payment
Pricing
- Prices are exclusive of VAT unless otherwise stated
- Prices are subject to change without notice
- Special packaging or delivery requirements may incur additional charges
Payment Terms
- Payment terms are Net 30 days unless otherwise agreed
- We accept bank transfers, credit cards, and approved financing
- Overdue accounts may be subject to interest charges at 8% per annum
Delivery and Installation
Delivery
- Delivery times are estimates and not guaranteed
- Risk passes to the customer upon delivery
- Customers must inspect goods upon delivery and report any damage within 24 hours
Installation Services
- Professional installation available through certified technicians
- Installation scheduling subject to availability
- Site access requirements must be met by customer
Warranty and Liability
Equipment Warranty
- New equipment: Manufacturer's warranty applies
- Used equipment: 3-month parts and labor warranty
- Warranty requires proper installation and maintenance
- Warranty void if repairs attempted by unauthorized personnel
Limitation of Liability
- EcoFrost HVAC's liability is limited to the purchase price of goods
- We are not liable for consequential or indirect losses
- Business interruption, loss of profits, or data loss excluded
- Nothing excludes liability for death or personal injury due to negligence
Intellectual Property
Unless otherwise stated, EcoFrost HVAC owns the intellectual property rights for all material on this website. All intellectual property rights are reserved.
You must not:
- Republish material from our website
- Sell, rent or sub-license material from our website
- Reproduce, duplicate or copy material from our website
- Redistribute content from our website without permission
Website Usage
Acceptable Use
- Use website for lawful purposes only
- Do not attempt to gain unauthorized access to systems
- Do not interfere with website functionality
- Respect intellectual property rights
User Content
- You are responsible for any content you submit
- Content must not be defamatory, offensive, or illegal
- We reserve the right to remove inappropriate content
- You grant us license to use submitted content for business purposes
Privacy and Data Protection
We are committed to protecting your privacy. Please review our Privacy Policy for details on how we collect, use, and protect your personal information in compliance with GDPR and applicable data protection laws.
Cookies
We use cookies to enhance your website experience. By using our website, you consent to our use of cookies in accordance with our Cookie Policy.
Force Majeure
EcoFrost HVAC shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Government actions
- Labor disputes
- Supply chain disruptions
- Pandemic restrictions
Cancellation and Returns
Cancellation Policy
- Standard equipment: 48 hours notice required
- Custom equipment: Non-cancellable once production begins
- Cancellation fees may apply
Returns
- Returns accepted within 7 days of delivery
- Goods must be unused and in original packaging
- Custom items are non-returnable
- 25% restocking fee applies to standard returns
Dispute Resolution
Governing Law
These terms shall be governed by and construed in accordance with the laws of England and Wales.
Jurisdiction
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the English courts.
Contact Information
For questions regarding these terms and conditions, please contact us:
EcoFrost HVAC
- Email: info@ecofrosthvac.co.uk
- Website: ecofrosthvac.co.uk
- Service Areas: United Kingdom, Qatar, India
Amendments
EcoFrost HVAC reserves the right to modify these terms and conditions at any time. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of modified terms.
Severability
If any provision of these terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Entire Agreement
These terms and conditions constitute the entire agreement between EcoFrost HVAC and the customer, superseding all prior agreements and understandings.
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
This comprehensive Terms of Use document is specifically tailored for your EcoFrost HVAC business, covering all aspects of your commercial HVAC and refrigeration services while protecting your business interests legally. You should have this reviewed by a legal professional before implementation to ensure compliance with local laws and regulations.
Last Updated: 22/06/2025
